CIOs and other decision‑makers sometimes question the investments made in IT service management (ITSM). This is because they often do not fully understand the value it provides to the business. As a result, CIOs frequently feel pressure to find new ways to demonstrate value. One way to demonstrate value is by creating a service catalog that communicates available services and sets expectations for how they are delivered.
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency, and increases IT visibility across the organization. In this white paper, learn how creating a great service catalog can help alleviate pressure on IT to prove value and why many consider it to be fundamental to any IT improvement initiative.