As the mobile workforce has become the norm, the speed of communication has increased and the needs of collaborative (and remote) teams have expanded. Consequently, end users' expectations of workplace technology are higher than ever before.
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. In most organizations this desire leads to the use of applications and services and sharing beyond IT's boundaries. This practice, known as "shadow IT", walks a line that information security officers are uncomfortable with, and it's having an obvious impact on technical support teams.
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