Whether you have embraced it or not, mobile is already part of your business. To remain relevant, IT must reinvent itself and become more of a technology advisor and less of a technology traffic cop. Learn how progressive organizations everywhere use mobile technology to reduce support costs, improve service quality and eliminate expense leaks.
Become a strategic service provider by empowering users with mobile self‑service, managers with dashboards and approvals, and technicians with the ability to meet service level agreements (SLAs) and deliver proactive service. Most mobile initiatives fail due to lack of planning and leadership. Embrace the simple concepts described in this white paper and help ensure that yours does not.