NOWFORUM 2016

FEDERAL SPEAKERS

Experience a unique gathering of ServiceNow executives and customers as they take the stage to share their insights about the power of a future fueled by service. Meet some of the Federal industry’s most innovative executives and IT leaders and learn how you can use ServiceNow to drive dramatic operational improvements across your agency.

EXECUTIVE KEYNOTE PRESENTERS

David Shive

DAVID A. SHIVE

CHIEF INFORMATION OFFICER
U.S. GENERAL SERVICES ADMINISTRATION

David A. Shive is the Chief Information Officer for the U.S. General Services Administration. Mr Shive oversees GSA IT ‑ formerly known as the Office of the Chief Information Officer (OCIO) ‑ and information technology operations and budget, ensuring its alignment with agency and administration strategic objectives and priorities. He joined the U.S. General Services Administration's Office of the Chief Information Officer in November 2012. Prior to being named CIO, he was the Director of the Office of Enterprise Infrastructure, responsible for the enterprise information technology infrastructure platforms and capability that support the GSA business enterprise. He was also the Acting Director of HR and FM Systems for the GSA CFO and CPO offices.

Prior to joining GSA, he served in the District of Columbia government as a Chief Information Officer. In this role, Mr. Shive had executive responsibility for agency IT operations including financial systems, security and privacy programs, internal controls and compliance, strategic planning, enterprise architecture and performance management and measurement programs and directed the transformation of enterprise systems and processes, to public/private cloud hybrid. Mr. Shive began his career at Lockheed Martin Corporation in management and consulting roles overseeing large, customer‑centric, IT organizations serving state and local, federal and international government customers. He is the recipient of numerous sector awards including the 2006 State & Local Government Executive Management award and the 2003 Management Award for Transformational Technology.

 

NowForum Speaker Headshot Michael Hubbard

MICHAEL HUBBARD

GLOBAL VICE PRESIDENT, INSPIRE PROGRAM
SERVICENOW

Michael Hubbard is an advisor to executives of the largest firms in the world on obtaining value from enterprise software and technology. As the global vice president for ServiceNow Inspire, he spearheads growth of the second company in history to achieve $1B in software‑as‑a service subscription revenue. Hubbard served as a global vice president at VMware, a cloud technology innovator as they grew from $800m to over $6B in revenue. He helped the company’s most transformative and successful customers to attain cloud computing and IT‑as‑a‑service outcomes. Previous to that, he served in various application leadership roles with Oracle after delivering multi‑year enterprise‑wide customer consulting engagements with SAP, EDS, and ATKearney. Hubbard holds a Bachelor of Science in mechanical engineering from University of Illinois, and certifications in technology and program delivery from Stanford University, SAP, Oracle, and VMware.

NowForum Speaker Headshot Bob Osborn

BOB OSBORN

CHIEF TECHNOLOGY OFFICER – FEDERAL
SERVICENOW

Bob Osborn is an accomplished senior executive who has held many high level IT leadership positions, including director of logistics IT for the U.S. Army G4, deputy J6/CIO for U.S. Transportation Command, deputy CIO at the Department of Energy’s National Renewable Energy Laboratory, and CIO of the National Nuclear Security Administration. He has led major IT and organizational transformations throughout his career and is recognized as a thought leader across the public sector market. As a user of ServiceNow, he led ITIL‑based enterprise service management standardization within the U.S. Department of Energy. Osborn also served as a United States Marine Corps officer for 27 years.

Paul Rydeen

PAUL RYDEEN

ESC PROGRAM MANAGER
NASA SHARED SERVICES CENTER

Paul Rydeen serves as the Enterprise Service Center (ESC) Program Office Manager at the NASA Shared Services Center (NSSC), located on the grounds of Stennis Space Center, MS. Paul led the effort to stand up NASA’s first Enterprise Service Desk, for which he now provides managerial oversight. The ESC processes 350,000 incidents, 120,000 service requests and 200,000 document imaging transactions per year for a wide variety of NASA services. The ESC migrated from its legacy workflow management tool to ServiceNow in 2015, as did the rest of the NSSC for a number of ITSM and non‑ITSM business functions. Paul served as Project Executive for the ITSM implementation of the NSSC’s migration project to ServiceNow. Prior to working for NASA, Paul worked for the Department of Veterans Affairs at several medical centers around the country. Paul is a licensed Professional Engineer.

Rich Beutel Headshot

RICHARD BEUTEL

PRINCIPAL, CYRRUS ANALYTICS

Richard Beutel leads Cyrrus Analytics, a government market strategy and legislative advisory firm focused on cloud acquisition and Federal IT procurement. He is a nationally‑recognized expert in IT acquisition management and cloud policy, who served as lead acquisition and procurement policy counsel for former Chairman Darrell Issa of the House Oversight and Government Reform Committee. Beutel wrote and managed the Federal IT Acquisition Reform Act (FITARA), which was signed into law in December 2014. He also was lead oversight and acquisition policy counsel for Senator Susan Collins, former ranking member of the Senate Homeland Security and Government Affairs Committee, and was General Counsel to the bipartisan Commission on Wartime Contracting in Afghanistan and Iraq. Beutel has more than 25 years’ private sector experience, including his role as founder and co‑managing director of the first Dell Government Relations Team.

TONY SUMMERLIN

SENIOR ADVISOR TO THE CIO
FEDERAL COMMUNICATIONS COMMISSION

Mr. Summerlin is a FCC Special Advisor where his responsibilities include development of strategies for process improvement and modernization of agency IT architectures and systems. Previously he was Senior Advisor to the Program Manager for Information Sharing with the Director of National Intelligence where he focused on coalescing and organizing components of the public and prviate sectors to improve trusted information sharing, and he served seven years as Senior Advisor to the U.S. CIO. A frequent lecturer at technology and business events, he has been recognized as a three‑time winner of the Federal 100 Award and he received the National Intelligence Meritorious Unit Citation in recognition of his service to the U.S. Intelligence Community.

REPRESENTATIVE GERRY CONNOLLY

VA 11th DISTRICT, U.S. HOUSE OF REPRESENTATIVE

Congressman Gerald E. “Gerry” Connolly is serving his fourth term in the U.S. House of Representatives from Virginia’s 11th District, which includes Fairfax County, Prince William County, the towns of Dumfries and Herndon, and the City of Fairfax in Northern Virginia. Prior to his 2008 election to Congress, Connolly served 14 years on the Fairfax County Board of Supervisors, including five years as Chairman.

Congressman Connolly serves on the House Committee on Oversight and Government Reform and the House Committee on Foreign Affairs. He has earned a reputation in Congress as a results‑oriented legislator who does his homework and gets things done for his Northern Virginia district. 

Congressman Connolly is a senior member of the House Committee on Oversight and Government Reform, serving as the Ranking Member of the Subcommittee on Government Operations, and as a member of the Subcommittee on Information Technology.