Colin and Mark will deliver an excellent insight into the
transformation of an IT organisation embracing SIAM, a thought
provoking and experience sharing journey for any IT Service Management
professional in a multi‑source working environment today. Many IT
organisations enable change for their customers every day, but when it
comes to changing themselves a completely different challenge appears
in multiple areas, Colin and Mark will walk us through this journey in
Bank of Ireland……………
Beginning with the starting position Colin and Mark will highlight
the indicators and alarms that a multi‑source
environment without SIAM demonstrates, the impact it had on the
organisation, the people and ultimately the impact on the customer.
From those warning alarms they will move on to an insight into how a
“seed of SIAM” branched out in the organisation to form a new path,
how the foundations and cornerstones were laid and the core objectives
set out across the teams for the transformational journey ahead. The
journey will move on to the people, process and tool challenges
experienced in the transformation, the battle to keep the
transformation ship on course towards core objectives and how
Servicenow was used as the lighthouse to steer us safely to shore.
The presentation will conclude with the position today, our change
success, the partnerships formed, the change in culture and the power
of the right tool SIAM tool, with a Top 5 Tips for navigating the SIAM
transformation waters for any organisation as a takeaway.
There will be a Q&A session at the end, and both Colin and Mark
encourage questions and information sharing.
“Be the change that you wish to see in the world”. ‑Mahatma Gandhi