CHIEF STRATEGY OFFICER
Dave Wright joined ServiceNow as chief strategy officer in 2011. Before coming to ServiceNow, he spent more than six years with VMware, Inc. as vice president of technical services for EMEA. Prior to that, Wright headed up the technical division for Northern and Southern Europe at Mercury Interactive and held a variety of senior technical and marketing positions at Peregrine Systems, Inc. Wright also worked for Boole & Babbage, Inc. and Candle Services (later acquired by IBM).
CHIEF OPERATING OFFICER
Dan McGee has served as ServiceNow's chief operating officer since 2011. Previously, McGee served as senior vice president of engineering and support of the backup recovery systems division of EMC. He held senior positions at Data Domain, including senior vice president of engineering and support from. Prior to joining Data Domain, McGee served as vice president of engineering at Aventail Corporation and held various positions at Pinnacle Systems, Inc., including the joint position of director of network solutions and general manager of distributed broadcast solutions. McGee holds a B.S. in electrical engineering and computer science from Oregon State University and an M.S. in engineering management from Stanford University.
IT SERVICE DESIGN MANAGER BOI
BANK OF IRELAND
Mark is the Head of IT Service Design in the Technology Services unit
within Bank of Ireland. With a career spanning circa 20 years in IT
Service Management roles Mark has been in the position of a global
service provider, the receiving customer and the Service Integrator.
With extensive experience of IT outsourcing and multi‑source
environment models Mark has a proven track record of strong leadership
across local and international teams. This experience is being applied
today in within the SIAM Transformation team within Bank of Ireland.
Mark is a leader with a passion for people management, and is focused
on bringing SIAM transformation success in 2016 to Bank of
HEAD OF IT SERVICE TRANSITION SERVICENOW
BANK OF IRELAND
Colin is the Head of IT Service Transition in the Technology Services
unit and is the lead business sponsor for the SIAM transformation
programme underway in Bank of Ireland. With a career spanning circa 20
years in IT Service Management roles Colin has acted as IT service
provider, client and service integrator. Carrying extensive experience
of IT outsourcing within multi‑source environments Colin has a proven
track record of strong leadership across a range of different IT teams
and Service Management functions. Colin is a transformational leader
with a passion for developing talent, matched by his passion to bring
SIAM transformation success in 2016.
PRODUCT MANAGER SERVICENOW
Karolina Tolvsgård has worked in large global organizations for about
20 years, and has background in Communications combined with IT. She
has worked extensively on the business side, identifying needs,
understand what tasks the users want to perform, all to create an
efficient and effective solution for the customer. Since a couple of
years back she is Product Manager for ServiceNow within Alfa Laval.
With her great people skills , understanding of business processes and
her enthusiasm – she is making the ServiceNow platform to grow within
the entire company.
GLOBAL CLAIM PROCESS OWNER
Jason is Alfa Laval´s Global Claims Process Owner with responsibility for ensuring the company uses one, standardized process supported by the Act application in ServiceNow. For the last 10 years he has worked with project and process management, communication, change leadership, networking and influencing. Before that he worked in logistics at smaller companies in Germany and as a U.S. Army Transportation Officer. He enjoys cross‑cultural environments and getting groups with different interests to work together.
ROYAL BANK OF SCOTLAND
Anna has worked in the IT industry for 22 years, predominately within Banking. She has experience in designing, building and implementing across multiple systems for many different environments and business areas. Her most recent project has been the enjoyable journey of implementing ServiceNow into RBS.
ITSM ANALYTICS TRANSFORMATION LEAD
Toby has been the lead in Service Reporting for over 2 years at Worldpay. He has spent nearly 5 years in the world of ITSM, but at his core is a passion to analyse data to improve performance. Most recently, the journey he has taken with Performance Analytics has gained momentum within Worldpay, moving away from manual reporting, and creating appetite for self‑service reporting.
HEAD OF TECHNOLOGY OPERATIONS AND SERVICE MANAGEMENT
Over 25 yearsí experience in IT within a range of financial services, Jason runs now Technology Operations and Service Management for Worldpay. This includes End User Technologies, all level one support for Technology, such as the Service Desk and TOC/NOC/SOC, as well as being responsible for the ITIL processes, service reporting and relationship management with the business.
PRINCIPAL BUSINESS SOLUTION ARCHITECT
Zahid has over 12 years of experience in OSS/BSS with global Telecommunication suppliers and operators. He has held various roles within the Telecoms industry which enable him to have a very balanced view of business, technology and operations. In his current role with Vodafone Group, he is responsible for the Enterprise IT Architecture in Service Assurance. His role requires coming up with new and innovative ways of making service management more effective and hence his involvement in the journey with ServiceNow.
SENIOR MANAGER - PARTNER PERFORMANCE
Eleanor Sugrue has over 13 years’ experience in telco, working with
most of the UKs major Communication Service Providers to shape and
deliver sustainable business transformation – with and without new IT
platforms. In her current role at Vodafone, she is responsible for
driving Digital Service Excellence Transformation into the Group
Enterprise Customer Service Operation; considering ways to ensure the
business is ready to adapt to and adopt new ways of working to support