CHIEF STRATEGY OFFICER
Dave Wright joined ServiceNow as chief strategy officer in 2011. Before coming to ServiceNow, he spent more than six years with VMware, Inc. as vice president of technical services for EMEA. Prior to that, Wright headed up the technical division for Northern and Southern Europe at Mercury Interactive and held a variety of senior technical and marketing positions at Peregrine Systems, Inc. Wright also worked for Boole & Babbage, Inc. and Candle Services (later acquired by IBM).
SENIOR DIRECTOR, OFFICE OF THE CSO
Chris is recognized as an IT operations, process and methodology expert. As senior director, he brings to ServiceNow a proven track record and experience of managing large‑scale solutions technical implementation projects, with global reach and structure. Throughout his career he has managed multiple product lines from concept through market launch, operated in several of the largest global financial institutions, and has experience with the management and implementation of enterprise scale platforms. Pope has more than 20 years of experience in systems integration, financial services, retail, and technology with a proven record of service management, operational management, program and project management, and process re engineering across global organizations.
SENIOR DIRECTOR, DESIGN EXPERIENCE
Troy leads ServiceNow’s drive towards transformative innovation in the field of workplace productivity, with focus on new and better ways of working. The chief strategist behind the ServiceNow pivot towards mobile, social, and user experience, he is also the co‑creator of Visual Task Boards and the Connect Framework. Before ServiceNow, he was Director of Product for a Dreamworks‑Technicolor joint venture, video on demand platform. Prior to that, Troy held multiple positions at companies both large and small including Chumby, Hewlett‑Packard, and EMC.
HEAD OF SERVICE MANAGEMENT, INFORMATION TECHNOLOGY
Margaret Jones joined Australia Post in February 2013 to champion the uplift in Service Management maturity as part of the Building Future Ready IT transformation program. As Head of Service Management, reporting to the CIO, she is responsible for all aspects of Service Management including using IT frameworks to drive the correlation between IT operations and business outcomes.
Margaret’s career spans more than 25 years as an IT professional in medium to large organisations. She has a strong background in IT operations and is able to apply a pragmatic approach to implementing structure and governance that leads to greater IT efficiencies and business value. She has been passionate and successful in developing high performing teams who work cohesively to help deliver the broader business goals. Margaret is proud to have lead teams that have won multiple industry awards for excellence in Service Management.
SENIOR MANAGER, PEOPLE SERVICES
David joined IAG in 2010 and has a specialist background in employee and industrial relations and general human resources management. David has experience in the insurance, professional services, finance and government sectors.
David currently leads the Australian region shared people services function in People, Performance and Reputation which consists of general HR advisory, generalist HR consulting, employee relations, payroll services, work health and safety, talent acquisition and business improvement and optimisation. David’s mandate at IAG is to promote service efficiency, agility and process optimisation so that world leading employee and customer experiences are created across IAG.
AIR NEW ZEALAND
Based in Auckland, Rob proudly leads the Enterprise Products team at Air New Zealand, and he does so with over 20 years of IT and Telecommunications industry experience. His team is responsible for the internal facing digital enterprise products and platforms, including mobility, their roadmaps, strategies, innovation and delivery. Rob had previously managed online and mobile customer facing platforms for Air New Zealand, with innovation a key component for success.
Having left Ireland 20 years ago, he has consulted in ERP and CRM around Europe and the Middle East prior to moving to Auckland, where he worked across telecommunications, online and mobile. Rob has an MBA from the University of Auckland.
DIRECTOR GovDC AND MARKETPLACE SERVICES
NSW DEPARTMENT OF FINANCE, SERVICES AND INNOVATION
Derek has more than 18 years of operational leadership and executive‑level change management in some of the largest and most critical public and private sector organisations in the world.
Derek is currently the Director, GovDC & Marketplace Services and is responsible for providing leadership and direction to strategically manage and support the agency operation of the Data Centre Reform. The reform encompasses the collapsing of 130 data centres into two strategically placed state of the art facilities saving NSW Government agencies and citizens millions of dollars.
Prior to NSW Government, Derek spent 15 years carrying responsibility for architecture, design and planning of every facet of Data Centres and Telecommunications within the investment and retail banking industry.
LEAD, SERVICE MANAGEMENT OFFICE
Lincoln is the Service Owner for the Service Management Office for the Woolworths Group. He has been with Woolworths for 2 years and in this time has designed the service strategy for enterprise service management, including the uplift in capability and oversaw the selection and deployment of ServiceNow. His role continues to drive the investment in additional capabilities that underpin the technology experience in Woolworths stores and extensive distribution and logistics facilities.
Lincoln has 20 years experience in IT service outsourcing and service integration, retail, financial services, retail, transport and proven record of service management across global organisations. Lincoln holds a Masters in Business Administration (Sustainability) from the University of South Australia and an undergraduate degree in Social Science (Economics) from the University of New South Wales.