NowForum Agenda Singapore

SINGAPORE 2016 AGENDA

November 1, 2016 at Suntec Convention Centre

NowForum offers an unparalleled opportunity to learn from visionary business executives and service management experts while networking with your peers from diverse industries. Keep checking here for updates to the agenda as we add speakers and topics for guiding your work in transforming service management throughout your organization.

NOVEMBER 1, 2016

  • time
    event
  • 8:00 am - 9:15 am
    Registration and Partner Showcase
  • 9:15 am - 9:55 am
    Keynote: Experience the Service Revolution
    Michael Hubbard, Vice President, Inspire Program, ServiceNow

    The world of service is changing – and the experience is front and center. We see this in our personal lives where we rely on, and enjoy, a slew of technology‑enabled services. We don’t give it second thought. At work, it’s a different story. Join Michael Hubbard to experience work life transformed to meet, even exceed, the service standards outside of the workplace. A life where users are delighted by instant collaboration and real‑time notifications. Where issues are proactively resolved. And service levels are predictable. A world that changes the way we work. Experience the service revolution.

  • 9:55 am - 10:45 am
    Keynote: Drive the Service Revolution
    Chris Pope, Senior Director, Office of the CSO, ServiceNow

    All this talk about the service experience affecting work productivity begs the question – how can enterprises make it happen? Join Chris Pope as he brings the intuitive, connected experience to life. Learn how everyone in your company really can work together, through a single system of engagement. Where services are orchestrated across the enterprise, on a single platform. And applications are purpose‑built for the cloud, with one user interface. Everyday work is collaborative and predictive. And your work environment is secure, scalable and available anywhere, anytime. Change the way people work. Drive the service revolution.

  • 10:45 am - 11:15 am
    BREAK
  • 11:15 am - 11:45 am
    ServiceNow Customer Keynote: The Ultimate CIO Challenge - Accelerating IT in a 70 Billion Market Cap Business
    Andy Nallappan, CIO, Broadcom
    Stanley Toh, Director Global IT, Enterprise End-User Services, Broadcom

    Broadcom is one of the most successful semiconductor companies in the world with a market capital of USD70 Billion. Hear their journey on how meticulously IT strategized to transform itself to meet M&A demands to driving a Zero Helpdesk Support while simplifying complex customer relationships through the adoption of ServiceNow’s Customer Service Management.

  • 11:45 am - 12:15 pm
    ServiceNow Customer Keynote: Driving the Cloud Journey
    Nathan Bell, COO, Telkom Telstra
  • 12:15 pm - 1:15 pm
    CONNECT OVER LUNCH
  • 1:15 pm - 1:45 pm
    *
    choose 1 breakout or hands-on lab
    Customer Success Story: TAL Apparel
    Kai Kiang, VP IT
  • Hands on Lab
  • 1:45 pm - 2:15 pm
    *
    choose 1 breakout or hands-on lab
    Customer Success Story
  • Hands on Lab
  • 2:15 pm - 2:45 pm
    *
    choose 1 breakout or hands-on lab
    Solution Track: ITSM + ITOM = Outsmart Service Outages
    Chris Faulkner, Advisory Solution Consultant, ServiceNow
    Tony Branton, ITOM Practice, Solution Architect, ServiceNow
  • Hands on Lab
  • 2:45 pm - 3:15 pm
    BREAK
  • 3:15 pm - 3:45 pm
    *
    choose 1 breakout or hands-on lab
    Customer Success Story
  • Hands on Lab
  • 3:45 pm - 4:15 pm
    *
    CHOOSE 1 BREAKOUT OR HANDS-ON LAB
    Customer Success Story
  • Hands on Lab
  • 4:15 pm - 4:45 pm
    *
    choose 1 breakout or hands-on lab
    Solution Track: Transform IT to be a Catalyst for Business Growth
    Grant Pai, Senior Solutions Consultant, ServiceNow
  • Hands on Lab
  • 4:45 pm - 5:30 pm
    Panel Discussion
    Moderator: Peter Doherty, Principal Solution Consultant APJ
  • 5:30 pm - 6:30 pm
    Closing, Lucky Draw & Reception
  • *Agenda subject to change.