NOWFORUM 2016

SINGAPORE SPEAKERS

Experience a unique gathering of ServiceNow executives and customers as they take the stage to share their insights about the power of a future fueled by service.

Meet some of the industry’s most innovative business and IT leaders and learn how you can use ServiceNow to drive dramatic operational improvements across your organization.

EXECUTIVE KEYNOTE PRESENTERS

NowForum Speaker Headshot Michael Hubbard

MICHAEL HUBBARD

VICE PRESIDENT, INSPIRE PROGRAM
SERVICENOW

Michael Hubbard is an advisor to executives of the largest firms in the world on obtaining value from enterprise software and technology. As the global vice president for ServiceNow Inspire, he spearheads growth of the second company in history to achieve $1B in software‑as‑a‑service subscription revenue. Hubbard served as a global vice president at VMware, a cloud technology innovator as they grew from $800m to over $6B in revenue. He helped the company’s most transformative and successful customers to attain cloud computing and IT‑as‑a‑service outcomes. Previous to that, he served in various application leadership roles with Oracle after delivering multi‑year enterprise‑wide customer consulting engagements with SAP, EDS, and ATKearney. Hubbard holds a Bachelor of Science in mechanical engineering from University of Illinois, and certifications in technology and program delivery from Stanford University, SAP, Oracle, and VMware.

NowForum Speaker Headshot Chris Pope

CHRIS POPE

SENIOR DIRECTOR, OFFICE OF THE CSO
SERVICENOW

Chris is recognized as an IT operations, process and methodology expert. As senior director, he brings to ServiceNow a proven track record and experience of managing large‑scale solutions technical implementation projects, with global reach and structure. Throughout his career he has managed multiple product lines from concept through market launch, operated in several of the largest global financial institutions, and has experience with the management and implementation of enterprise scale platforms. Pope has more than 20 years of experience in systems integration, financial services, retail, and technology with a proven record of service management, operational management, program and project management, and process re‑engineering across global organizations.

ANDY NALLAPPAN

CHIEF INFORMATION OFFICER
BROADCOM

Andy Nallappan is Vice President and Chief Information Officer of the Global InformationServices Division at Broadcom, responsible for the continuous improvement of businessprocesses through cost‑effective utilization of information technology. Throughout Mr.Nallappan's long career with H‑P/Agilent/Avago, he has held a variety of key managementpositions overseeing Enterprise Applications, Enterprise Infrastructure, and R&D Computing.He has been a pioneer in deploying cloud solutions and instrumental in evolving the Avago,now Broadcom, IT function into the industry leader it is today.

STANLEY TOH

DIRECTOR GLOBAL IT, ENTERPRISE END-USER SERVICES
BROADCOM

Stanley is a highly experienced IT Infrastructure Operations Director with the Semi Conductor and High‑tech Manufacturing industry for over 20 years. He has an excellent leadership track record managing diverse global teams in successful M&A integrations, implementing leading edge & cloud technologies, operationtransformations, contract negotiations and managing multiple global IT outsource partners.

With strong technical, operational support and business process acumen, byusing matrix management style to work with executive teams down to operational team, Stanley has proven to successfully analyze an organization's requirements or identify deficiencies and proposing potential opportunities for enhancing efficiencies and improving customer service offerings. Stanley is also instrumental in influencing within Avago and externally with global outsourcepartners to embrace leading edge, disruptive technologies, cloud services and consumption based model, Avago Global IT has been successful in maintaining IT Budget to within 1% of revenue.

Since 2012, he has successfully lead, several M&As Day 1 integration of mid‑size to large‑size companies in tight timeline and budget. Operationalized Day 1 IT Collaboration Services Transformation, bringing together the two companiesworking collaboratively as one internally and externally with a single corporate identity.

NATHAN BELL

CHIEF OPERATION OFFICER
TELKOMTELSTRA


Nathan Bell is the COO of telkomtelstra, responsible for the design, build and manage of its platforms and processes along with IT, Technology and Program office. Nathan has also been responsible for establishing the enterprise services to enable greater business agility for businesses operating in Indonesia whilst providing a seamless customer experience for crossborder services into other Telstra platforms around the world.

With more than 18 years of experience in the telecommunication industry, Nathan has held a number of senior leadership and sales positions in the Netherlands, Central and Eastern Europe and Asia Pacific at companies including AT&T, KPNQwest, BT and Telstra, where he was instrumental in the growth of product portfolios, professional services and partnerships. He has gained worldwide recognition for his expertise in developing new capabilities and revenuestreams in new and emerging markets across Asia Pacific and Central and Eastern Europe.

In Nathan’s most recent role with Telstra, he has shared his extensive experience to maximise the company’s investments in emerging markets and drive its transition from a traditional networking business to a truly global managed services organisation. Among his achievements include the launch of the company’s global cloud infrastructure, which is built on proven technology and solutions developed in Australia, but customised for international requirements and deployment.

KAI YUEN KIANG

VICE PRESIDENT, INFORMATION TECHNOLOGY
TAL APPAREL LTD.

Kai leads the global Information Technology function with TAL Apparel Group. Kai has morethan 20 years of professional experience in running business and technology transformationand IT services globally.  Prior to TAL Apparel Ltd, Kai worked in Siemens, Cisco and Huaweifocus on Automation, Global Supply Chain IT Transformation, Global IT Strategy andEnterprise Architecture. Kai has led many strategic manufacturing sites, logistics centers andnew products IT setup and transformation programs in Mexico, Czech, Australia, GreaterChina, Taiwan, Japan, Korea, India, Malaysia, Thailand, Philippine, Vietnam, Indonesia.  Kaihas also led many strategic customer nationwide mobile network construction projectdelivery, equipment fulfilment and service delivery supply chain system integration programsin US, UK, Germany, Greater China, Taiwan, Japan, Korea, Singapore, Australia.

Kai graduated from University of New South Wales with BEng in Computer Engineering,Chinese University of Hong Kong with MSc in Information Engineering.

After living and working in Australia for 7 years and China for 3 years, Kai currently based inHong Kong and travel globally frequently.

SANDIP GUPTA

VICE PRESIDENT, CLOUD BUSINESS
SINGTEL

Sandip is a results driven senior executive with 25 years of experience, managing and growing global Cloud and IT infrastructure product and service businesses.

Sandip joined Singtel to drive the Singtel Group Enterprise’s Cloud Business. In his role, he is responsible for cloud strategy, product roadmap, sales and operations.  

Over the last 20 years, Sandip has led companies in the Cloud Lifecycle, Software Designed Data Centre and Automation and Operations space. Prior to joining Singtel, Sandip held leadership roles at NTT Data, Virtela, Netmagic and Ensim. In addition, he is an active investor, advisor and board member at multiple cloud and infrastructure companies.

Mr. Gupta holds a Master of Business Administration from NYU’s Stern School of Business and a Bachelor of Engineering from National Institute of Technology in India.

AMIT AHUJA

SENIOR DIRECTOR, HEAD OF IT
OLA

Result oriented technology Industry leader and engineering principal, Amit pioneers and manages complex IT solution designs including cloud‑based applications. Leverage 18 years of requirements and infrastructure analysis expertise to drive business development and retention to customer focus success.

  • Provide leadership vision enterprise wide via decisive and insightful executive leadership, guiding daily operations and policy implementation through strategic thinking and decision making
  • Known for seamlessly coordinating and collaborating with internal organisations and third party partners
  • Build and lead high performance teams to manage, implement and streamline complex IT designs
  • Foster virtual team collaboration using relationship building and communication improvement. 

He comes with extensive experience in Product Development, Professional Services, Solution Architecture in Investment Banking, Retail Banking Products  & E‑Commerce Organisations. 

Before joining Ola, Amit spent many years at wall street working with Investment Banks for their Back Office Software needs.

MAYANK GUPTA

MANAGING DIRECTOR, OPERATIONS TRANSFORMATION ASEAN
ACCENTURE

Mayank is a senior IT executive with extensive experience in managing large scale projects, having played pivotal roles in multiple IT strategy, transformation and outsourcing projects. He currently leads the Operations Transformation business for the ASEAN region. In his role, he’s responsible for sales and delivery as well as developing a high performance team. His focus is on helping organizations leverage service management as a capability to drive innovation, user experience and operational efficiencies.

He’s also a Service Management practitioner, having helped multiple global and regional organizations in defining their service management strategy and roadmap, meeting service excellence targets or setting up IT shared services centers. Having contributed to Accenture’s Service Management vision, Mayank is now focusing on the IT‑OT convergence and how the service management principles can be applied to the Operations Technology space.

He holds a Master in Science from NUS and MIT and a Bachelor of Engineering from NTU.

BODIL NORWOOD

GLOBAL HEAD OF SERVICE MANAGEMENT ENGINEERING
CREDIT SUISSE

Bodil Norwood is the Global Head of Service Management Engineering at Credit Suisse. In her role, Bodil is responsible for aglobal team that manages all technical platforms and applications that support the Bank’s IT Service Management and Request processes. With a background in Process Engineering, Bodil’s focus is to deliver high quality, technical solutions that both simplifies the user experience as well as increase the efficiency of processes. 

Bodil is originally from Norway but has spent most of her working life abroad including Sweden where she ran a start‑up company developing and delivering e‑learning solutions; New Zealand where she worked as a consultant for financial and government institutions; before settling down in Singapore where she has been working for Credit Suisse since 2009.

SUN LULU

IT PARTNER ENGAGEMENT IN ASIA PACIFIC, MIDDLE EAST & AFRICA
SIEMENS

Lulu manages Siemen’s Partner Engagement of IT infrastructure services in AsiaPacific, Middle East & Africa (AAE). The AAE Region consists of more than 30 countries. The Center of Expertise IT Infrastructure Services (CoE IN) has globalend‑to‑end responsibilities for all infrastructure topics within Siemens. CoE INAAE is a regional organization that located in 17 countries across AAE.

Lulu is a motivational leader known for clearly defining vision & mission,aligning people and resources, and consistently delivering results that exceed expectations. Strategic, structured and creative. Well balanced between big‑picture thinking and detail orientation.

She has 10 years of experience in managing multi‑disciplinary teams and topics in world‑class international corporation including IT Service Management, Strategic Planning, Process Improvement, People Management, Program and Project Management, Supplier Management and more.

VINAY JAIN

PRESIDENT
itSMF SINGAPORE

Vinay is a certified ITIL V3 Expert and is currently working for Citibank in Singapore. Vinay has been in the IT field for over 18 years and prior to joining Citibank he spent major part of his career with Thomson Reuters in Singapore, Mumbai and Sydney and then with Royal Bank on Scotland and Barclays in Singapore. He is adept at managing & leading teams for running successful IT Support Process Operations; experienced in developing and enhancing processes, procedures and service standards for business excellence. He has worked in complex and challenging international and multi‑cultural environments with experience in rendering support to a large customer base.

Vinay has been associated with itSMF Singapore for a number of years and has previously served the chapter in capacity of Council Member, Secretary and Vice President.

PETER DOHERTY

PRINCIPAL SOLUTION CONSULTANT, APJ
SERVICENOW

Peter has extensive Service Management experience across Asia Pacific and has quite a following as the ‘ITIL Ninja’. He is a widely published on the subjects of Service Catalog, Service Management, Cloud Adoption, Cultural and Organisational Change Management, and is a frequently requested speaker at forums worldwide. He is one of the foremost proponents of Service Portfolio Management, concentrating on driving IT to be more business relevant, focus on delivering value and meeting business needs.

He is also a practitioner and as such has helped design and implemented many successful Service Management Programs in the APJ region such as Tabcorp, ANZ Bank, Department of Human Services and Telstra to name a few.

Peter is very much a leader in the practical and pragmatic adoption of best practice frameworks and concentrates on delivering business outcomes that drive business value. He complements this with his cultural and organisational change expertise to drive organisational adoption of these programs.

Peter Doherty is an ITIL V2 Master (Distinction) / ITIL V3 Expert and a contributing author to the ITILV3 Service Operations Book.