Solutions | By Role | IT Operations Team

Your IT infrastructure is probably a mixture of virtual and on-premise systems. With technology that is increasingly delivered as a cloud service, management fundamentals have changed - dramatically. That's why the world's most recognizable and innovative companies are switching to ServiceNow to manage today's information technology services.

Being born in the cloud has its advantages. ServiceNow manages everything in your infrastructure - physical, virtual and cloud services - together in a single system of record.

The foundation for today's IT operations

The ServiceNow Configuration Management Database (CMDB) is the heart of our cloud service. It helps you track configuration item relationships, automatically define IT services and manage IT processes in one system. With ServiceNow, you can quickly understand how well your services are performing, how they are being used and how much time and money is spent supporting them. This is IT operations in IT 3.0.

Collaborative and controlled change, release and SDLC

All ServiceNow IT management applications are built on the same platform as a service. ServiceNow CMDB, Discovery, Change, Release and Software Development Lifecycle applications are completely integrated and operate consistently. We even built in project management and social IT to help your team collaborate and manage tasks as holistic projects.

IT process orchestration connects people and automation tasks

ServiceNow helps you to automate processes and make effective changes using runbook automation graphical workflow. Not only does the graphical workflow provide the foundation for all IT processes, it executes automated tasks such as virtual machine provisioning. No other IT management cloud service connects your people and automation tasks through a single, easy-to-design graphical workflow. Just ask our customers.