Provides bi-directional integration between Bomgar's Enterprise Remote Support solution and ServiceNow's Incident Management, Change Management, and remote control directly from a CI.
Bomgar's integration with ServiceNow allows a support representative to launch a secure remote support session directly from the Incident record to immediately begin diagnosing and resolving the issue increasing first call resolution rates, shortening call times and eliminating site visits. This solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers, kiosks, POS and mobile devices across a wide variety operating systems both on and off-network. Session details are integrated into the Incident Record and to the Change Task reducing errors and increasing efficiency of both the Incident and the Change Management process. Remote systems can be accessed by launching Bomgar from a CI on a screen or within the CMDB.
Tel: +(877) 826-6427
Tel: +(601) 519-0123
ServiceNow Compatibility: Berlin, Calgary, Dublin, Eureka
Last Updated: 2013-08-26
Certified on: 2013-07-20
Integration type: Request From Vendor
Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. Our appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,700 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. More than 70 ServiceNow customers are using Bomgar and have integrated including Qualcomm, Yale, Yahoo, and American Express. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London, and on the web at www.bomgar.com