• Sales Partner

    Registered
  • Services Partner

    Bronze

About Cornastone

Cornastone has been an experienced South African ServiceNow services partner since 2010. Our ServiceNow professional services include solution architecture and design, project and engagement management, requirements lifecycle management, configuration, development, customization, integration, IT service automation, as well as managed support and system administration services.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 9
Certified Implementation Specialist: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.2 out of 10 from 19 Responses CSAT icon

X

What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: NA ‑ Namibia, ZA ‑ South Africa

ServiceNow Business Territory (Non‑Resale)
Region: Global, EMEA
Countries: All Countries, NA ‑ Namibia, ZA ‑ South Africa

For more information, check out the Cornastone website or contact cessales@cornastone.co.za.