• Sales Partner

    Bronze
  • Services Partner

    Bronze
  • Technology

    Registered
  • Training

    Authorized

About Covestic, Inc.

Headquartered in Kirkland, WA and delivering services across the US, Covestic has been delivering IT operations and service management services and solutions since 2001. Covestic employs over 250 senior‑level consultants averaging more than 15 years of professional consulting, IT operations, and customer service operations experience. We have over 15 years of hands‑on, practical service management experience, documented methodology and templates, and a track record of successful implementations with referenceable customers. We perform baseline assessments, design program roadmaps, and implement ServiceNow solutions. We are experts in ServiceNow, as well as in the key business processes ServiceNow enables us to include: ITSM, ITOM, GRC, PPM, and customer service management. As a partner vested in the ongoing success of our customers, we also provide a subscription‑based maintenance, support, and development service, Developer‑on‑Demand. 

PRODUCT IMPLEMENTATION EXPERTISE:

Asset Management, Customer Service Management

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 14
Certified Implementation Specialist: 12
Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 21 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: Global
Countries: All Countries

For more information, check out the Covestic, Inc website or contact kschaffer@covestic.com.