• Services Partner

    gold
  • Technology

    bronze
  • Training

    authorized

About Crossfuze

Crossfuze Solutions provides world‑class implementation, development, and process guidance for the ServiceNow platform.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Asset Management, Discovery, Project Portfolio Management

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 32
Certified Implementation Specialist: 25
Certified Application Developer: 9

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 65 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: Global, AMS
Countries: All Countries, US ‑ United States, CA ‑ Canada

For more information, check out the Crossfuze website.