• Sales Partner

    Bronze
  • Services Partner

    Gold
  • Training Partner

    Authorized

About Engage ESM Ltd.

Engage ESM (formerly Innovise ESM) is a ServiceNow Gold Services Partner. They have over 15 years of experience delivering Enterprise Service Management (ESM) solutions, providing the impartial advice, expert skills, and leading technology to enable IT organisations to improve their operational performance.

As a leading partner with more than 400 customers and over 800 projects, Engage ESM has experience implementing ServiceNow with customers of all sizes across the globe. ServiceNow solution offerings from Engage ESM include:

  • IT service management
  • HR service management
  • IT operations management
  • MSP service blueprint

Engage ESM Services include:

  • ESM strategy and thought leadership
  • Communications and adoption
  • Process consultancy (including ITSM, ITOM, LEAN, CMMI, MSP blueprint, and SIAM)
  • Technical services (on‑ and near‑shore)
  • Enhanced and managed support

Engage ESM delivers operational excellence by adopting ITSM principles, such as ITIL, and applying them to the wider enterprise, extending the value of your existing investments in IT in the process.

This approach means:

  • Reducing redundant business resources, associated costs, and complexity
  • Extending the value of your investments in IT consolidation platforms and processes
  • Increasing IT alignment with the business and its perception as a business enabler
  • Staunching the flow of money out of your organization for legacy systems support
PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Discovery, HR Service Management, Orchestration

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 62

Certified Implementation Specialist: 47

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.4 out of 10 from 24 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, PL ‑ Poland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, PL ‑ Poland

For more information, check out the Engage ESM Ltd website or contact info@engage‑esm.com.