• Sales Partner

    registered
  • Services Partner

    silver
  • Technology Partner

    registered

About Enterprise Mobility Solutions LLC (Pathways Consulting Group)

Pathways Consulting Group has a highly trained and focused team of experts who specialize in automating processes and transforming business operations. We successfully partner with our customers, delivering enterprise service management solutions that align to clearly defined business goals.

PRODUCT IMPLEMENTATION EXPERTISE:

Project Portfolio Suite, HR Service Management

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 21

Certified Implementation Specialist: 11

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 15 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: Global, AMS
Countries: All Countries, US ‑ United States

For more information, check out the Enterprise Mobility Solutions LLC website.