• Sales Partner

    gold
  • Services Partner

    Gold
  • Training Partner

    Authorized

About Focus Group Europe

With headquarters in London, Focus Group Europe is the dedicated European ServiceNow expert. As a Gold Services and Sales Partner with over seven years of experience, we have deployed hundreds of successful projects and helped companies of all sizes realize the transformational benefits of ServiceNow.

Our unique service offerings accelerate our clients’ journies with ServiceNow by advising, transforming, and optimizing every step of the way.

Whether your goal is to understand the potential ServiceNow could offer, build out your implementation strategy, or analyse the gaps in your current ServiceNow deployment, Focus Group Europe can help at every stage. We are experts at effectively turning strategy into action, and working with us will ensure you realize the true benefits of the ServiceNow platform.

We have worked with some of ServiceNow’s biggest clients on some of the most challenging and complex implementations. Our results speak for themselves, and as a company, our customers are our biggest asset. We view our customers as our partners—we are on a journey together and are all sharing the same goal: to provide the best solution to maximize your ServiceNow investment.

Our dedication to ServiceNow is a deliberate choice, as it means that every single member of our team spends all of their time living and breathing ServiceNow.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Asset Management, Discovery, Performance Analytics

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 33

Certified Implementation Specialist: 25

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 53 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, IE ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, IE ‑ Ireland

For more information, check out the Focus Group Europe website.