• Sales Partner

    bronze
  • Services Partner

    silver
  • Technology Partner

    registered
  • Training Partner

    authorized

About ImaKumo

ImaKumo offers consulting services from a team of ITSM specialists dedicated to ITIL and modern cloud‑based, complementary technologies. We deliver high expertise across Europe and the Asia‑Pacific region with offices in France, Singapore, and the United Kingdom.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Project Portfolio Suite

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 50
Certified Implementation Specialist: 27

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 39 Responses CSAT icon

X

What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: AT ‑ Austria, BE ‑ Belgium, CH ‑ Switzerland, DE ‑ Germany, FR ‑ France, LU ‑ Luxembourg, MA ‑ Morocco, MC ‑ Monaco, NL ‑ The Netherlands, TU ‑ Tunisia

ServiceNow Business Territory (Non‑Resale)
Region: Global, EMEA
Countries: All Countries, AT ‑ Austria, BE ‑ Belgium, CH ‑ Switzerland, DE ‑ Germany, FR ‑ France, LU ‑Luxembourg, MA ‑ Morocco, MC ‑ Monaco, NL ‑ The Netherlands, TU ‑ Tunisia

For more information, check out the ImaKumo website.