• Sales Partner

    Bronze
  • Services Partner

    Bronze

About Integritas Solutions Inc.

Integritas specializes in service management.

We combine our passionate belief in the value of good process and our battle‑tested ServiceWise framework with a collaborative client approach in order to optimize service delivery. Through our belief that people, process, and technology must be considered together, we help organizations deliver measurably better service performance.

We have completed over 60 service management process improvement, training, and tool implementations. Our team of process experts are passionate and enthusiastic about improving service management across the enterprise.

Why Integritas?

We love process! We genuinely believe that the world is a good place when process is defined and a better place when it's automated.

We like to think of ourselves as process superheroes, rescuing business from bad process. We seek first to understand your pain and then to fix it by designing good processes and automating them in ServiceNow.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 5
Certified Implementation Specialist: 3
Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.7 out of 10 from 8 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: CA ‑ Canada

For more information, check out the Integritas Solutions Inc website or contact info@integritas.ca.