• Sales Partner

    gold
  • Services Partner

    gold
  • Technology Partner

    registered
  • Training

    authorized

About Linium, LLC

Linium is a globally recognized firm with over 2,200 successful engagements and 16 years of experience in consulting, recruiting, and managed services. Linium's expertise spans the entire ServiceNow platform, including service management, asset management, project portfolio management, demand and resource management, human resource management, automation, CMS, application development, CMDB, Discovery, and service mapping.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Discovery, Project Portfolio Suite, HR Service Management, Service Mapping

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 44
Certified Implementation Specialist: 24
Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 65 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, EMEA
Resale Countries: US ‑ United States, GB ‑ United Kingdom, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: Global, AMS, EMEA
Countries: All Countries, US ‑ United States, GB ‑ United Kingdom, CA ‑ Canada

For more information, check out the Linium, LLC website or contact optimize@linium.com.