• Sales Partner

    Gold
  • Services Partner

    Gold

About Logicalis

Logicalis SMC is a well‑established European service management market leader with over 15 years of knowledge and experience. Since its early adoption of ServiceNow in 2006, Logicalis SMC has realized over 300 implementations, connecting 350,000 end users of mid‑market and top‑market companies all over the world.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Asset Management, Discovery, HR Service Management, Service Mapping

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 68

Certified Implementation Specialist: 36

Certified Application Developer: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 28 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:

Express

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS, EMEA
Resale Countries: US ‑ United States, GB ‑ United Kingdom, AT ‑ Austria, BE ‑ Belgium, CH ‑ Switzerland, DE ‑ Germany, DK ‑ Denmark, FI ‑ Finland, GL ‑ Greenland, IE ‑ Ireland, IS ‑ Iceland, LU ‑ Luxembourg, NL ‑ The Netherlands, NO ‑ Norway, SE ‑ Sweden AR ‑ Argentina, BO ‑ Bolivia, BR ‑ Brazil, CL ‑ Chile, CO ‑ Colombia, EC ‑ Ecuador, MX ‑ Mexico, PE ‑ Peru, PY ‑ Paraguay, UY ‑ Uruguay

ServiceNow Business Territory (Non‑Resale)
Region: Global, AMS, EMEA
Countries: All Countries, US ‑ United States, GB ‑ United Kingdom, AT ‑ Austria, BE ‑ Belgium, CH ‑ Switzerland, DE ‑ Germany, DK ‑ Denmark, FI ‑ Finland, GL ‑ Greenland, IE ‑ Ireland, IS ‑ Iceland, LU ‑ Luxembourg, NL ‑ The Netherlands, NO ‑ Norway, SE ‑ Sweden AR ‑ Argentina, BO ‑ Bolivia, BR ‑ Brazil, CL ‑ Chile, CO ‑ Colombia, EC ‑ Ecuador, MX ‑ Mexico, PE ‑ Peru, PY ‑ Paraguay, UY ‑ Uruguay

For more information, check out the Logicalis website.