• Sales Partner

    bronze
  • Services Partner

    Silver

About Paphos Group

Benefiting from years of experience, Paphos Group serves a large number of clients as a ServiceNow implementation and maintenance partner. Our highly proficient team of energetic professionals apply relevant industry innovations, integrations, and know‑how to the ServiceNow platform. We follow best practices for implementations (Impulse4) to ensure a high level of agility. As a result, your customer benefits are realized two to three times faster. After a go‑live, we will help you manage and continuously improve your service environment.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Performance Analytics

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 25
Certified Implementation Specialist: 10

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.4 out of 10 from 34 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: BE ‑ Belgium, LU ‑ Luxembourg, NL ‑ The Netherlands

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: BE ‑ Belgium, LU ‑ Luxembourg, NL ‑ The Netherlands

For more information, check out the Paphos Group website or contact info@paphosgroup.com.