• Sales Partner

    Registered
  • Services Partner

    Silver
  • Technology Partner

    Registered
  • Training Partner

    Authorized

About SilverStorm Solutions SL

SilverStorm bridges the gap between the strategy and the transition for business‑orientated service management. We listen to what our customers want to achieve; their success as a company and as individuals is what counts.

We deliver next‑generation service management as part of the digital transformation that our customers wish to achieve. We innovate by adopting disruptive technologies that focus on the business operation and the IT infrastructure. We solve our customers' challenges to create business services that manage heterogeneous environments across a hybrid platform.

We compete where we can make a significant contribution to solving our customers' problems. We know that only by delivering quality and quantity, will we be able to maximize the client experience. We believe in deep collaboration and cross‑pollination between our customers and our employees. Through this alignment and insight, we inspire.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Customer Service Management

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 30
Certified Implementation Specialist: 19

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.2 out of 10 from 45 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: ES ‑ Spain, FR ‑ France, GI ‑ Gibraltar, PT ‑ Portugal

ServiceNow Business Territory (Non‑Resale)
Region: Global, EMEA
Countries: All Countries, ES ‑ Spain, FR ‑ France, GI ‑ Gibraltar, PT ‑ Portugal

For more information, check out the SilverStorm Solutions SL website or contact info@silver‑storm.com