• Sales Partner

    Registered
  • Services Partner

    Gold
  • Training

    Authorized

About solid servision

Winner of the Customer Satisfaction Award 2015!

solid servision was awarded the service partner with the highest customer satisfaction worldwide by ServiceNow for constantly exceeding customer expectations and delivering outstanding quality.

solid servision is the leading German specialist for service management solutions. For more than five years, solid servision has been an exclusive ServiceNow partner in Germany, has realized more than 450 IT and non‑IT projects and is considered the largest European ServiceNow subcontractor. solid servision ensures project success with a team of more than 120 experts available from six on‑, near‑, and offshore locations and owns the largest ServiceNow Professional Services capacity in Germany. With a capacity CAGR of 90 percent in the last five years, solid servision has been the fastest growing ServiceNow partner in Europe.

Customers include renowned international corporations as well as medium to large firms from industries such as beverages retail, automotive, manufacturing, technology, insurance, banking, and logistics.

Being the only German Gold Services Partner, solid servision consults from end to end and provides expertise from concept to operations. The service portfolio comprises business consulting, technology consulting, and operations services.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Asset Management, HR Service Management, Performance Analytics

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 60

Certified Implementation Specialist: 41

Certified Application Developer: 12

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 61 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DE ‑ Germany

For more information, check out the solid servision website or contact swen.hallasch@solid‑servision.com.