• Sales Partner

    Registered
  • Services Partner

    Bronze
  • Training Partner

    Authorized

About WSP-Consulting GmbH

WSP Consulting, an international technology and consulting firm, is highly specialized in enterprise service management. Cooperating with customers of all sizes, we value close partnerships. We guide customers through process support using the best possible business solutions. Our team of experts works with commitment, exhibiting the necessary expertise and long‑term experience while considering our guideline: "A new challenge everyday."

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 24

Certified Implementation Specialist: 20

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 28 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: AT ‑ Austria, CH ‑ Switzerland, DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: AT ‑ Austria, CH ‑ Switzerland, DE ‑ Germany

For more information, check out the WSP‑Consulting GmbH website or contact kontakt@wsp‑consulting.de.