• Sales Partner

    Registered
  • Services Partner

    Bronze
  • Technology Partner

    Bronze
  • Training Partner

    Authorized

About Cerna Solutions LLC

Cerna Solutions provides the highest quality solutions and consulting services focusing primarily on the ServiceNow space. We provide personalized solutions to fit your needs, specializing in requirements workshops, implementations, security consulting, ESM initiatives, and integrations.

Cerna Solutions also specializes in the development of cutting‑edge solutions to common, real‑world business needs aimed at increasing the overall functionality of the ServiceNow platform. Our current products include:

  • CapIO – Automated testing for ServiceNow
  • TrackMEET – ServiceNow‑based meeting management
  • HybrID – Automated Okta workflows with ServiceNow

Virtual Admin Managed Services – Cerna understands that every client's technology needs are different. Many of our clients have found that having the right IT support in place for their organization is mission critical. We craft an IT management strategy that is both at the right level and cost effective for your organization.

PRODUCT IMPLEMENTATION EXPERTISE:

HR Service Management

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 8

Certified Implementation Specialist: 3

Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.5 out of 10 from 15 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: Global, AMS
Countries: All Countries, US ‑ United States

For more information, check out the Cerna Solutions LLC website or contact info@cernasolutions.com.