Solutions | By Service | Service Automation Platform
IT is responsible for enabling the enterprise with technology to make it agile and innovative. Yet IT's time is often consumed with maintaining legacy applications and technologies no longer suited to the requirements of executive management or end users. Executive management wants to consolidate the technology infrastructure, drive enterprise efficiency, and find ways to innovate for competitive advantage. End users expect a modern, consumerized IT experience that includes self-service, social collaboration, and mobility. To meet these needs, IT has legacy applications, both custom-built and packaged, which are now outdated, inadequate, and expensive to maintain. So instead of driving enterprise agility and innovation, IT finds itself expending its valuable resources and efforts just to maintain this unsatisfactory, challenging infrastructure.
The ServiceNow Service Automation Platform is an easy-to-use, cloud-based application platform that empowers IT to bring consolidation, automation, and a consumerized IT experience to the enterprise. The ServiceNow platform is well-suited for building custom business-to-employee applications that automate unstructured work processes, fulfill requests through self-service interfaces, and consolidate disparate legacy applications on a platform with a single system of record. IT can use the codeless app creator tool, graphical workflow designer, and integrated content management system to build sophisticated custom applications which integrate via open APIs with most cloud and on-premise applications and data sources. In addition, IT can use open web standards like JavaScript to enhance and extend applications. The ServiceNow platform automatically enables all applications for mobile computing and social collaboration. IT can control user access at a granular level and can easily customize reports and dashboards. International operations are covered with built-in support for almost 20 languages and most currencies. ServiceNow uses a secure, multi-instance model to preclude co-mingling of data, industry-standard strong encryption to secure the data, and has achieved various security certifications to ensure the highest levels of enterprise-class security. Underlying it all, a state-of-the-art cloud infrastructure ensures that the ServiceNow platform is highly available and highly scalable. Forward-thinking IT executives who use the ServiceNow platform for developing modern custom applications increase their organizations' agility and capacity to innovate, end user satisfaction, and IT's strategic value to the enterprise.