ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working.
Using structured service management processes, ServiceNow helps you to identify and fix the root cause of issues before customers even notice. Omni‑channel engagement makes it easy to manage complex customer relationships. You can track and visualize the operational health of the products and services in your install base in real time and offer self‑service to reduce call volume. This new approach will drive continuous improvement in your service commitments and pay dividends in customer loyalty.
Visualize Install Base Health
Automate Repetitive Requests
Anticipate and Respond to KPIs
Traditional CRM products focus on responding to issues. Customers are not just looking for a callback—they want a permanent resolution. ServiceNow connects customer service to engineering, operations, and other teams on a common platform. This dramatically increases the velocity of response, the accuracy of resolution, and boosts product and service quality.