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Event Management

The best way to minimize, or even preempt, the impact of service outages and ensure business continuity is to monitor the health of business services and infrastructure in real‐time and respond appropriately to any issues that come up.

ServiceNow Event Management automatically creates actionable alerts from infrastructure events captured by third‐party monitoring tools. When used with ServiceNow Service Mapping and ServiceNow Configuration Management Database (CMDB), the application maps alerts to configuration items (CIs) and services. You get a service health dashboard that shows a consolidated view of all service‐impacting events. Now you can take action from alerts by automatically creating Incidents, setting rules to trigger workflows, or providing automated remediation options through ServiceNow Orchestration. You can even identify and proactively act upon potential infrastructure problems before they cause service outages. With integrated, service‐aware Event Management, you gain visibility into your services and can act to ensure service availability.

Event Management Demo

ServiceNow Event Management

Event Management Demo

Manage Business Service Health in a Single, Intuitive Dashboard

ServiceNow Service Health Dashboard

Manage Business Service Health in a Single, Intuitive Dashboard

Easily Visualize Alerts Over a Timeline

Easily Visualize Alerts Over a Timeline

Easily Visualize Alerts Over a Timeline

Identify Unusual CI Behavior to Prevent Service Outages

Identify Unusual CI Behavior to Prevent Service Outages

Measure the Availability of Services and CIs

Measure the Availability of Services and CIs

Measure the Availability of Services and CIs

Minimize the Business Impact of Service Outages

With ServiceNow Event Management, you'll visualize the the health of your business services or identify potential infrastructure problems not captured by alerts — and be able to act rapidly and effectively to keep your business running smoothly.

Increase Service Availability

Filter incoming events to reduce noise and generate qualified alerts

Visualize alert groups for clearer information and faster action

Identify unusual CI behavior that may not be captured by alerts and could prevent service outages

Automatically create incidents and trigger IT processes for rapid remediation of service‑impacting issues

ServiceNow Products and Solutions

Understand Impact on Business Services

Gain visibility into how events impact services with an intuitive dashboard and interactive dependency views

Prioritize issues appropriately to ensure the availability of services critical to your business

Define SLAs for business services and CI statuses to measure availability of services and infrastructure

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Leverage Existing Infrastructure Monitoring

Easily connect existing monitoring tools to ServiceNow with a simple, high throughput REST API

Use out‑of‑the‑box connectors and create custom connectors with JavaScript

Combine multiple event sources into a single management console

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Use a Common Knowledge Base and Data for all IT Processes

Leverage the ServiceNow platform to correlate alerts with ServiceNow ITSM’s incident, problem, and change capabilities

Implement automatic remediation through ServiceNow Orchestration

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