Imagine a world without outages. The hours saved and headaches avoided. The high‑value new business services you could roll out and, better yet, keep running smoothly. But how do you bring order to chaos, much less deliver improved service, when most of your time is spent putting out fires?
Maturing your service operations takes vision and planning. It’s a multi‑stage process that involves:
with a single system of record for your business services and IT infrastructure.
INCREASING SERVICE AVAILABILITY
by managing end‑to‑end services, rather than technology silos.
MAXIMIZING OPERATIONAL AGILITY
by accelerating and automating remediation, improving governance and enhancing self‑service.
ServiceWatch Suite is with you every step of the way. Our complete and integrated service operations solution builds seamlessly on your existing ServiceNow ITSM investment – including CMDB, Incident and Problem Management, Change Management and Service Catalog.
by automating discovery of your business services and IT infrastructure – and how they are related
by capturing and correlating service and infrastructure events across multiple IT systems and monitoring tools
by automatically remediating service issues
by seeing their potential impact on your business services
by automatically provisioning and configuring requested services – including provisioning and cost management of public and private cloud services
with repeatable, controlled, and auditable service operations processes
ServiceWatch solutions are designed to
fit your needs. In addition to our full ServiceWatch
Suite, we also offer a package for each phase of your service operations maturity level:
Our entry‑level service‑visibility solution includes both business service and infrastructure discovery, giving you a unified, connected view of your entire IT network and the services it supports.
Our service‑availability solution includes event management, business service discovery and infrastructure discovery.
ServiceWatch Suite is a complete and integrated service operations solution that builds seamlessly on your existing ServiceNow ITSM investment.
Service Operations Maturity Model