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ServiceNow IT Cost Management

ServiceNow IT Cost Management quantifies the financial costs of IT services and assets. This fit-for-purpose application not only provides insight into what is being spent, but also where – and why – costs are being incurred. ServiceNow IT Cost Management consolidates the reporting and tracking of costs to provide service and project views of expenditure.

Benefits to Your Enterprise

Organizations are under increasing pressure to calculate what IT actually costs, and the business value it delivers in return. Visibility into the cost of services is often challenging because financial data is scattered across multiple tools, making reporting difficult and unreliable.

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  • Better Understand IT Costs
  • Manage and Optimize IT Budgets
  • Deliver Financial Transparency
  • Better Understand IT Costs

  • Woman using ServiceNow on her tablet
    Woman using ServiceNow on her tablet
    Woman using ServiceNow on her tablet

    Better Understand IT Costs

    • Aggregate asset costs, including hardware, software and contracts
    • Inventory labor costs related to staff work time, project tasks, incident change and other tickets, request tasks, and more
    Woman using ServiceNow on her tablet
  • Manage and Optimize IT Budgets

  • Grid of square glass windows
    Grid of square glass windows
    Grid of square glass windows

    Manage and Optimize IT Budgets

    • Leverage IT cost data and realize financial efficiencies to justify further investment in resources, infrastructure or services
    • Use demand management and variable pricing to drive down peak-period service usage
    Grid of square glass windows
  • Deliver Financial Transparency

  • Man using ServiceNow on his laptop
    Man using ServiceNow on his laptop
    Man using ServiceNow on his laptop

    Deliver Financial Transparency

    • Use chargeback or showback to allocate or illustrate the costs of IT service delivery
    • Report IT expenses by department, by project or by service
    • Make financial benchmark comparisons with ServiceNow Performance Analytics
    Man using ServiceNow on his laptop

“We have calculated to save IT about 15% of our Opex costs year on year for the next seven years.”

Anthony Lamoureux,
IT Transition Leader, Gatwick Airport

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