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IT Governance, Risk and Compliance

Simplify Compliance Audits

Application Summary

ServiceNow IT Governance Risk and Compliance (IT GRC) automates the business-critical process of measuring and managing adherence to legislative policies, such as Sarbanes-Oxley (SOX), and industry ITIL framework like Control Objectives for Information and Related Technology (COBIT). First, IT GRC is used to document policies, define the risks of failing to comply and to design controls to enforce policies and mitigate risks. IT GRC is then used to schedule control tests to collect compliance evidence and identify failures that need remediation. Finally, information from service management processes can be automatically extracted as evidence for compliance audits.

Benefits to Enterprise IT

Every organization must follow regulations and policies from authoritative sources – especially those enterprises operating in heavily regulated industries. But staying compliant can be complex and time-consuming. Some organizations use expensive, specialized software that is separate from their service management system. More commonly, organizations initiate manual “fire drills” using spreadsheets and email whenever an audit is conducted. With ServiceNow IT Governance Risk and Compliance, IT can:

  • Rely on a Single Source of Truth
    • Automatically collect information from service management processes in ServiceNow as evidence of compliance
    • Validate information in the ServiceNow Configuration Management Database (CMDB) using data certification
  • Reduce Compliance Complexity
    • Manage publishing and version control of policies using document and knowledge management capabilities built into ServiceNow
    • Report assessment results and remediation activities through ServiceNow dashboards – the same ones used for service automation
  • Streamline Audits
    • Establish a set process for validating controls and control tests using audit definitions
    • Reduce the time and effort required to gather compliance evidence by automating defined collections on a scheduled basis
    • Prepare for audits by organizing and assigning tasks that need to be performed before and during an audit
  • Mitigate Risks
    • Ensure continued compliance by enforcing policies and directives with controls and control tests
    • Respond to control test failures and audit observations as they happen by automatically creating remediation tasks