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Project Portfolio Management

Integrate Planning of Automated Workflows

Application Summary

ServiceNow Project Portfolio Management (PPM) delivers a versatile, scalable approach to managing projects and project portfolios across the enterprise. Leveraging lists, forms, gauges, Gantt charts and dashboards, the application helps to manage costs, schedule resources and meet quality standards. It organizes IT tasks into projects, and projects into portfolios, providing collaboration, reporting and tracking for project planning and business decision-making.

Benefits to Enterprise IT

Understanding the complete breadth of IT projects and project portfolios in an enterprise can be challenging. Legacy project and portfolio management systems can add a lot of overhead to tracking resources, time sheets, and planning. A dedicated project manager typically has to re-enter information from disparate systems, and it is often difficult for individual project contributors to share their knowledge. With ServiceNow Project Portfolio Management, IT can:

  • Improve Visibility Into Projects
    • Create personalized dashboards for executive visibility into projects and project portfolios
    • Maximize efficiency of project execution with easy organization of project steps into work queues and multiple projects into portfolios
    • Ensure that everyone knows what they need to know with Gantt charts, automated notifications and milestone tracking, and on-demand and scheduled reports
  • Keep Project Teams Informed
    • Consolidate work queues to help resources manage project work in parallel to their day-to-day operational responsibilities
    • Keep workers and managers in synch with consolidated work queues and an understanding of the status of every task, project and portfolio
    • Provide comprehensive oversight of project resource requests, allocations and availabilities through integration with ServiceNow Resource Management
  • Adapt at the Speed of Business
    • Automatically update project timelines based on task dependencies, milestones and resource availability with interactive task and resource allocation
    • Improve the ability of IT to explain the value of projects to business decision makers
    • Centralize capture of project requests though a self-service portal in ServiceNow – or convert any incident tracked in ServiceNow into a project tracked in ServiceNow with a single click
    • Help the business better understand the entire IT project portfolio for more informed investment decision making