Knowledge‑finding is a helpdesk issue in most businesses, but it doesn't need to be. ServiceNow Knowledge Management captures knowledge from across the organization, and packages and makes it readily available for the shared use of employees. Using Knowledge Management, IT personnel can leverage knowledge articles to resolve users’ issues faster, and employees can find information on topics ranging from new device installation to HR policies and legal guidelines without contacting the help desk or chasing answers through endless email chains.
Interactive dashboards allow you to quickly identify the effectiveness of your KM article
Rapid and Intuitive Knowledge Creation through Social Q&A
Both IT delivery groups and employees from across the organization are looking for faster ways to find information, solve problems, and improve productivity. Knowledge Management is a key enabler in helping organizations solve problems faster and at a lower cost. With Knowledge Management as an integral part of its core ITSM suite, ServiceNow helps customers empower their employees through self‑service, deflect up to 25% of the incident volume, and reduce the number of escalations in the Service Desk.