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Performance Analytics

As an organizational leader, you are constantly challenged to deliver higher quality services to your users while minimizing cost. This is difficult to do while managing daily operations, meeting service level agreements (SLAs), and sifting through data to pinpoint areas of improvement.

Our Performance Analytics provide secure, simple access to key performance indicators (KPIs) and metrics that enable you to be proactive about improving business services. Rich, interactive visualizations empower you with accurate data needed to drive service delivery quality and efficiency.

Performance Analytics – NOW you see it!

Performance Analytics – NOW you see it! Performance Analytics – NOW you see it!

Performance Analytics – NOW you see it!

Provide Executive-Level Insight

Provide Executive-Level Insight

Provide Executive-Level Insight

Identify Areas for Automation

Identify Areas for Automation

Identify Areas for Automation

In-Form Analytics

In-Form Analytics

In-Form Analytics

Create Eye-Catching Dashboards

Create Eye-Catching Dashboards

Create Eye-Catching Dashboards

Align Your Data, People, and Business Goals to Drive Outcomes

Performance Analytics puts the power of data into the hands of all your stakeholders – workers, owners, and executives – who are responsible for your services.

Continual Service Improvement

Discover bottlenecks in your processes using role‑based dashboards

Ensure process and cost efficiencies by identifying the most important tasks to automate

Prevent SLA breaches by measuring performance indicators on a daily basis; and take corrective action

Use 300+ best practice KPIs for Service Management, IT Operations Management, Human Resources, Service Strategy, Customer Service, and Security Operations domains; or define your own indicators and metrics for any service management process

Man with Devices

Automated Information Gathering and Sharing

Standardize visualizations of data across the enterprise and limit the number of required metrics, reports, and dashboards needed to drive service quality and minimize cost

Eliminate discussions on who has the “best” data since all data is based on a single system of record

Redirect your reporting resources to more important tasks and reduce time spent collecting data, crunching numbers in spreadsheets, and formatting decks and project plans

Empower all stakeholders who use your services to take action and achieve business goals using interactive, role‑based dashboards

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Actionable Reporting and Analytics

Visualize emerging problems in workflows and services and take action before they impact the business

Provide workers with in‑form analytics to help them view key trends and processes to accelerate request fulfillment

Use role‑based dashboards with customized views to drill down to the record level to explore key insights into your data

Proactively manage your processes by tracking the right metrics to ensure you meet your SLAs, increase customer satisfaction, and minimize cost

Prioritize work and reduce time to resolution by helping employees quickly identify work requests that are “at risk”

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A Secure and Robust Data Environment

Unlike external analytics solutions, no data is duplicated or leaves the secure ServiceNow enterprise cloud. Data is protected at all times by the same access control lists (ACLs) you implement across the ServiceNow platform — reducing your cost and risk

Rely on enterprise‑grade high availability cloud architecture that includes data replication and a dedicated database so you can comply with a wide range of industry certifications and protections such as SSAE16/SOC1 Type II, IQOQ, FISMA, and ISO27001

ServiceNow Create a Scure and Robust Environment