ServiceNow Products and Solutions


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  • Express - ITSM for enterprises of all sizes

Products By Category

Service Management For The Enterprise

ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model defines, structures and automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services.



IT Service Management

Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs—and devote more time to innovating and creating the consumer-like experience that users expect.



IT Operations Management

Our IT operations management solutions consolidate resource data — including virtualized and cloud infrastructure environments — into a single system of record. This enables you to see how your resources are performing at all times, automate key processes, and take a service-centric approach to mapping, delivery, and assurance.



IT Business Management

Our IT Business Management solutions extend your visibility so you can manage many of your most important investments: people, projects, compliance and vendors. Consolidate business data to effectively understand your costs, utilize your resources, automate the management of projects, ensure regulatory compliance, and manage business relationships. Then, you can devote more resources to transforming the enterprise.



Service Automation Platform

Our Service Automation Platform is a highly configurable, approachable and extensible cloud platform built on an enterprise-grade infrastructure. All ServiceNow applications, as well as custom applications created by ServiceNow customers and partners, are built on this common, underlying platform.



Project Portfolio Management

Our Project Portfolio Management solution delivers a versatile, scalable approach to managing projects and project portfolios across the enterprise. Leveraging lists, forms, gauges, Gantt charts, dashboards and timeline visualizations, the application helps to manage costs, schedule resources and meet quality standards.



Custom Application Development

Using our CreateNow Development Suite helps you meet the demand for custom business applications that solve business problems. With a rich set of pre-built services and templates, you can quickly build, test and publish applications that can span from a single department to your entire enterprise. And because minimal to no coding is required, almost anyone can build business applications for every line of business and department in an enterprise like student admissions management, rebate processing, security compliance application and thousands more.