ServiceNow Resource Management helps project and resource managers create plans, request staffing for projects, and assign people to specific tasks. It provides a consolidated view of staff availability, allocation, and capacities for all work tracked in any ServiceNow application, including projects, incidents, problems, changes, and even custom applications built on the ServiceNow Platform.
Staffing costs are one of the largest components of any IT budget, and yet significantly more management effort is expended on infrastructure than on these expensive resources. Effective management of resources and accurate forecasting of resource needs are constant challenges at any enterprise. Resource Management delivers total resource visibility to project managers, resource managers, and IT and business executives. It also enables accurate resource forecasting.