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Configuration Management Database

To effectively manage and improve your systems, you need to know exactly what assets are in your IT environment and have current, accurate configuration data.

With an accurate configuration management database (CMDB), it's easy to understand your organization's IT environment, particularly in the areas of service impact analysis, asset management, compliance, and configuration management.

The ServiceNow CMDB provides a single system of record for IT. When paired with ServiceNow Service Mapping, the CMDB becomes service aware — which enables your ServiceNow applications to be service aware as well. Now with your CMDB, you gain full visibility of your infrastructure and services, leading to more control of your environment and better decisions.

 

Dependency Views Provide Visibility into an Enterprise Application and its Dependencies

ServiceNow Configuration Dependency

Dependency Views Provide Visibility into an Enterprise Application and its Dependencies

ServiceNow Service Mapping and CMDB Provide Complete Visibility into Services and Underlying Infrastructure

Screenshot of Configuration Management from ServiceNow product

ServiceNow Service Mapping and CMDB Provide Complete Visibility into Services and Underlying Infrastructure

CMDB Health Dashboard Provides a Single View of Data Quality

CMDB health dashboard provides a single view of data quality

CMDB Health Dashboard Provides a Single View of Data Quality

Gain Visibility into Your IT Environment

Consolidate disparate IT management systems into a single system of record that enables you to see all of your IT assets and how they're functioning at all times.

Build and Maintain a Single System of Record

Store and manage infrastructure and service information only once

Reduce duplication of effort and cost

Ensure information accuracy

Accelerate process execution

Man with Devices

Shape the Enterprise Service Model

Get an end‑to‑end view of configuration item lifecycles and relationships

Maintain data integrity through workflow, escalations, and scheduling

Trust validated configuration data when making decisions about change

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Gain Actionable Insight

Use data visualization to provide context

Understand the impact of incidents, problems, and changes on configuration items (CIs)

Flag unapproved changes to CIs for change governance

Pinpoint the underlying causes of service issues for faster mean time to recovery

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Enable IT Service Processes

Speed resolution of incidents and problems

Reduce risks associated with change

Improve the speed and quality of change

Make better decisions around how assets are used

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