Solutions | By Service | Service Catalog and Request
Remember when a web-based ITIL service catalog was innovative and groundbreaking? That was IT 2.0. Yes, it is still important that your end users can have self-service options for requesting the IT services they need. And yes, the service catalog still needs to eliminate calls to the service desk and reduce support costs. But the consumerization of IT has raised the bar.
A better way to shop for and request services
Now the best IT thinkers understand that the legacy service catalog is missing the easy interaction, social functionality, and automation that today's business customers demand. Welcome to IT 3.0.
The ServiceNow service catalog includes predefined service request templates and user interface layouts that give you the ability to quickly drag-and-drop your way to a powerful, world-class UI. And all the workflow orchestration, request fulfillment, and connections to underlying ITIL processes are built into the system.
You have complete control of the look and feel of your service request catalog because the ServiceNow platform includes a content management system. So, rather than forcing your users to tolerate an IT 1.0 interface, give your users a service catalog that mirrors the look and feel of your corporate website. In fact, this whole website is built in the ServiceNow Content Management System.
You can give your users the service request functionality they've come to expect from top online retailers. Just ask our customers.