Solutions | By Role | Service Desk

How much has the service desk changed in the last two decades? Back then, the internet was in its infancy, your user population barely used information technology and knew little about it. Today, your users are on the leading edge of innovation and their expectations of IT have changed. Now they expect the IT services they use at work to be as intuitive, social and mobile as the services they use at home. We call this IT 3.0.

Business and IT people tell us they wish their IT service desk was as interactive as Facebook and as accessible as Google. They say legacy service desk products have changed little and can't keep up with their demands. ServiceNow changes all that.

Built on ITIL v3, designed for you

The ServiceNow Service Desk cloud service is powerfully simple, highly social and available through any browser. It is built on the IT Infrastructure Library (ITIL), and gives you the freedom to completely configure the application. And the changes you make are preserved through all automated upgrades. It's not magic; it's simply software built for IT 3.0.

IT service built for today's employees

Your business people get information from Google, they communicate using Skype, and they book travel through websites like Orbitz. Unfortunately the customer service tools that most IT organizations offer resemble something from another era. ServiceNow helps you make the leap to the next generation.

ServiceNow redefined the service desk with intuitive usability and the introduction of social IT. Features like Chat and Live help make your staff more productive and collaborative while your support costs shrink.

Combining social IT and self-help offers your employees a simple and familiar way to request goods and services from IT. You can empower your user population to answer common support questions and to access knowledge articles for immediate answers. And if they need something from IT, they can open a quick chat session or make a request in the same way they make online purchases.

World-class IT service makes it easy for business users to get what they need in a familiar way. ServiceNow can help you get there. Just ask our customers.