This hands‑on course will provide training and lab work to support
application creation in ServiceNow. Attendees will build an
award‑winning loaner equipment application by working through a
checklist of considerations for application creation, including
decisions such as creating an application table vs. extending an
existing table, and determining how users will interact with the
application. Detailed labs that reinforce good practices in these
areas support the topics covered in class:
Design an application table: to extend or not to extend?
Create and implement forms and views for a positive user
Manage application business logic with
Consider mobile users in application design
Control access to the application and its records
notifications to stakeholders and collaborators
workflow to automate applications
Integrate to ServiceNow
and to public web services
Use the Service Catalog to
provide access to applications
Capture application metrics
with reports and homepages
Use the Application Repository
to install/uninstall applications
Who Should Attend
Experienced ServiceNow system administrators who have at least one
year of hands‑on experience administering a ServiceNow instance.
ServiceNow is required.
ServiceNow Certified System Administrator
Three days (8:30am – 5pm) (includes 1 hour lunch break)
NOTE: Interested individuals or organizations that are NOT currently
working with ServiceNow are welcome to attend the course. Just send an
email to firstname.lastname@example.org with
contact info (name, company, phone, email) and the course(s)/date(s).
A ServiceNow training coordinator will respond within 24‑48 hrs to
request credit card information and confirm course registration.