ServiceNow Certified Implementation Specialist

Demonstrate Mastery of ServiceNow Implementation

Quick Facts

Certification: Yes

Duration: ~2 hours

Cost: $200 per exam


Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.


To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Bootcamp to help prepare attendees to become successful implementation consultants.

To prepare for the exam, please download the exam blueprint to review what will be covered.

End User Agreement

Prior to completing registration, attendees will be required to review and accept an End User Agreement.

About the Exam

  • 65 multiple‑choice questions
  • 90 minutes allotted to complete the exam
  • No hard‑copy or online materials may be referenced during the exam

Exam Registration and Scheduling

Appointments may be made in advance or on the actual test day, subject to availability. Please visit WebAssessor to register and sign up for the exam. Online proctoring is available for this exam.

Online Proctoring Requirements

Attendees who would like to review the requirements, including the need for a standalone webcam (one that is NOT integrated to a computer/laptop), please visit the WebAssessor download page.

Attendees must also use a Windows‑based PC and Internet Explorer or Google Chrome.