ServiceNow Discovery

Learn How to Simplify Configuration Item (CI) Identification and Tracking

Quick Facts

Certification: No

Duration: 2 days

Cost: $1,595


During this two‑day interactive training course, attendees will gain in‑depth knowledge and practice in configuring and using ServiceNow Discovery.

A combination of course content and lab work will help attendees learn to:

  • Gain a clear understanding of the big picture of the ServiceNow Discovery solution
  • Install and configure multiple MID Servers
  • Review core networking terminology and concepts
  • Configure Discovery to find Linux Servers, Windows Servers and Routers
  • Gain in‑depth knowledge of the four phases of Discovery
  • Work with Credentials and Behaviors
  • Extend Application Mapping and Process Classification capabilities
  • Configure Load Balanced and Failover Clusters
  • Build custom Probes and Sensors
  • Learn common troubleshooting techniques

Who Should Attend

This course is designed for ServiceNow administrators and consultants who need to implement and administer ServiceNow Discovery.


  • Certified System Administrator preferred
  • Successful completion of CodeAcademy’s JavaScript course is recommended
  • Scripting in ServiceNow is highly recommended

Class Schedule

  • Two days (8:30am ‑ 5pm) (includes 1 hour lunch break)


Attendees are recommended to have passed the System Administrator Certification Exam.

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. Pricing is per individual student up to a maximum of 20 students. Please contact us at for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.