Leverage Sub‑tenancy to Support Multiple Organizations within One
Find out how to take advantage of sub‑tenancy within ServiceNow.
Domain Separation allows Managed Service Providers and enterprises to
support multiple organizations within a single ServiceNow instance.
Domain Separation provides data, process and user interface
partitioning to accommodate variations amongst tenants while
maintaining the ability to report against and manage the environment
as a whole.
The course begins with evaluating whether Domain Separation is
warranted given specific use cases. Significant focus is then directed
towards developing appropriate domain architecture to support business
requirements. Then, during the remainder of the course, students
configure a Domain Separated instance for a fictitious company,
evaluating and discussing best practices at each step in the process.
The course also discusses the business of the Managed Service
Provider (MSP) and best practices around ongoing administration. The
following topics are covered in the course, and are reinforced by
doing a mini‑implementation at the conclusion of the course:
An overview, which provides examples and explicit criteria for
determining if Domain Separation is the best way to onboard an
organization to a ServiceNow instance
and terminology used to discuss Domain Separation
Architecture of a Domain Separated instance, including how to
implement domains and understand implications of a domain hierarchy
on process, data, and UI
Given a detailed corporate
structure, sketch a domain hierarchy that creates process and data
Identification of global integration points ‑
what system elements can be shared between domains?
separation of custom tables and process logic to assign records in
tables to domains
Settings and controls that specify domain
membership and how they affect the user experience
Application support for Domain Separation ‑ which applications
are managed globally and which functions may be delegated to be
administered within a domain
Development and Management
Practices establish and maintain a stable, secure environment that
meets business needs
Upgrade consideration for a Domain
The class features lecture and discussion as well as extensive
hands‑on practice and reinforcement delivered in a wide variety of lab activities.
Who Should Attend
System administrators or consultants who want to support or implement
Certified System Administrator is preferred
Three days (8:30am ‑ 5pm) (includes 1 hour lunch break each day)
Customers with OKTA/SSO login can access the Learning Portal
directly to Self Register
Customers with no account can
easily create an account
Cancellation and rescheduling
policies apply (see Terms and Conditions)
NOTE: Interested individuals or organizations that are NOT currently
working with ServiceNow are welcome to attend the course. Just send an
email to firstname.lastname@example.org with
contact info (name, company, phone, email) and the course(s)/date(s).
A ServiceNow training coordinator will respond within 24‑48 hrs to
request credit card information and confirm course registration.