Training packages are tailored specifically to customer processes
and workflows. Knowledge Management can be covered in Incident or
Problem Management or handled as a separate module based on requirements.
The QuickStart for Incident, Problem, Change and Configuration
Management Database (CMDB) (IPCC) and the QuickStart for IPCC +
Service Catalog include pre‑packaged fulfiller training for the
applications configured. QuickStarts are application‑specific
packages, which focus on select processes and applications, enabling
organizations to rapidly deploy ServiceNow. In these deployments a
virtual Train‑the‑Trainer session is delivered for up to 15 attendees/trainers.
ServiceNow experts can develop and deliver customized Fulfiller
Training mapped directly to customer needs. Training packages scale
from a small group of process owners or trainers to thousands of
fulfillers spread across the globe. Training is delivered via various
Who Should Attend
Fulfiller Training is designed for ServiceNow fulfillers who need to
use various ITIL applications daily. Training can be delivered
directly to the fulfiller community and/or to an organization's
training team via the Train‑the‑Trainer delivery option.