ServiceNow Governance, Risk, and Compliance (GRC)

Implement a Compliance program that includes Risk Management and Audit Engagements

Quick Facts

Certification: No

Duration: 2 days

Cost: $1,595


Governance, Risk, and Compliance (GRC) is a company's strategy for managing corporate governance, enterprise risk management, and demonstrating corporate compliance. ServiceNow GRC is a suite of applications within the ServiceNow platform to provide timely, comprehensive, and continuous information for auditing, reporting, and compliance purposes. By using the GRC applications (Policy and Compliance, Risk, and Audit) GRC professionals create a scalable compliance program based on their organization's needs to meet internal and regulatory requirements.

This two‑day, hands‑on course demonstrates how GRC is implemented within the ServiceNow platform and how to use the GRC applications. Topics include:

  • Create user groups and apply security roles to provide access or implement restrictions
  • Define a risk framework
  • Incorporate company policies into the ServiceNow platform
  • Import UCF Authority Documents
  • Scope an organization for risk management and to apply policies
  • Use the policy management process to draft, review, approve, publish, and retire policies
  • Create controls and review controls in the attest state
  • Use the control management process throughout the control lifecycle
  • Define and apply Indicators
  • Create a test template
  • Manage an audit engagement
  • Review data on the GRC reporting dashboards

Who Should Attend

The audience for this class includes Compliance Officers, Risk Managers, and other GRC professionals who want to understand how to integrate their Compliance programs into the ServiceNow platform. The course starts with an overview of the ServiceNow system.

ServiceNow System Administrators will also benefit by learning about the system properties used by the GRC applications.


The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.

Class Schedule

Two days (8:30am – 5pm)  (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.