Performance Analytics for Administrators

Manage Performance Analytics for Improved Service Outcomes

Quick Facts

Certification: No

Duration: 2 days

Cost: $1,595


In this 2‑day interactive technical training course attendees master the setup, configuration, and usage of the ServiceNow Performance Analytics application (Premium version). The course is designed for Performance Analytics Administrators, Power Users, and Business Process Owners who require deeper service insight through Performance Analytics.

A combination of lecture content and lab work helps attendees achieve the following:

  • Get introduced to ServiceNow Performance Analytics and understand its use cases, architecture, and deployment process
  • Use Performance Analytics Visualizations including Scorecards and Dashboards
  • Create and configure Data Collection Jobs
  • Build Automated Indicators and add Breakdowns and Relations for powerful data navigation
  • Create Manual Indicators and manage manual data population
  • Build Formula Indicators for added process and service inferences
  • Make data actionable via Targets and Thresholds
  • Work with Widgets and design role‑based and context‑sensitive Dashboards

Who Should Attend

This course is designed for Performance Analytics Administrators and Power Users who plan to administer the Performance Analytics application. Service owners who plan to design requirements and specifications for Indicator and Dashboard creation may also benefit from this course.

Technical Level



The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.


This course does not offer certification.

Class Schedule

  • Two days (8:30am – 5pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available through ServiceNow or one of ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.