In this 2‑day interactive technical training course attendees master
the setup, configuration, and usage of the ServiceNow Performance
Analytics application (Premium version). The course is designed for
Performance Analytics Administrators, Power Users, and Business
Process Owners who require deeper service insight through Performance Analytics.
A combination of lecture content and lab work helps attendees
achieve the following:
Get introduced to ServiceNow Performance Analytics and
understand its use cases, architecture, and deployment process
Use Performance Analytics Visualizations including Scorecards
Create and configure Data Collection
Build Automated Indicators and add Breakdowns and
Relations for powerful data navigation
Indicators and manage manual data population
Indicators for added process and service inferences
data actionable via Targets and Thresholds
Widgets and design role‑based and context‑sensitive Dashboards
Who Should Attend
This course is designed for Performance Analytics Administrators and
Power Users who plan to administer the Performance Analytics
application. Service owners who plan to design requirements and
specifications for Indicator and Dashboard creation may also benefit
from this course.
NOTE: Interested individuals or organizations that are NOT currently
working with ServiceNow are welcome to attend the course. Just send an
email to firstname.lastname@example.org with
contact info (name, company, phone, email) and the course(s)/date(s).
A ServiceNow training coordinator will respond within 24‑48 hrs to
request credit card information and confirm course registration.