ServiceNow Service Portal

Create and Configure a Service Portal

Quick Facts

Certification: No

Duration: 2 Days

Cost: $1,595


A Service Portal quickly and easily creates requests, provides access to Knowledge and searchable information, and provides an effective, friendly way to complete tasks. The ServiceNow Service Portal application provides the features to design a Service Portal, and many of the ServiceNow applications are accompanied with customizable Service Portals.

Upon completion of the course, students will be able to:

  • Create new Service Portals, Themes, Pages, and Menus
  • Understand how to create and use Widgets
  • Re‑use existing Portal components
  • Navigate all aspects of the Service Portal application
  • Configure other aspects of the platform to enhance a Service Portal 

Participants achieve these objectives through the combination of labs, demos, lecture, group discussions, and instructor‑facilitated interactive discussions (Tech Talks). A scenario is weaved throughout the course to present real‑world, relevant lab exercises as extensive hands‑on work is completed in student instances.

Who Should Attend

The audience for this class includes low‑code System Administrators and Web Designers and Web Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when they access their organization’s services online.


Completion of the ServiceNow System Administration course with six‑plus months of hands‑on administration experience.

Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:

  • Scripting in ServiceNow
  • Bootstrap
  • CSS
  • HTML

Having these prerequisites allows participants to immediately be successful in class as they provide a common vocabulary and standard practical experience with ServiceNow fundamental applications.


This course does not offer certification.

Class Schedule

Two days (9am – 5pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. Pricing is per individual student up to a maximum of 20 students. Please contact us at for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Register by February 28 and save up to $600!