A Service Portal quickly and easily creates requests, provides access
to Knowledge and searchable information, and provides an effective,
friendly way to complete tasks. The ServiceNow Service Portal
application provides the features to design a Service Portal, and many
of the ServiceNow applications are accompanied with customizable
Upon completion of the course, students will be able to:
Create new Service Portals, Themes, Pages, and Menus
Understand how to create and use Widgets
existing Portal components
Navigate all aspects of the
Service Portal application
Configure other aspects of the
platform to enhance a Service Portal
Participants achieve these objectives through the combination of
labs, demos, lecture, group discussions, and instructor‑facilitated
interactive discussions (Tech Talks). A scenario is weaved throughout
the course to present real‑world, relevant lab exercises as extensive
hands‑on work is completed in student instances.
Who Should Attend
The audience for this class includes low‑code System Administrators
and Web Designers and Web Developers who want to learn how to create
Service Portals that offer users a consistent, intuitive, and
delightful experience when they access their organization’s services online.
Completion of the ServiceNow System Administration course with
six‑plus months of hands‑on administration experience.
Although all scripts are provided for lab exercises, participants
will find them easier to interpret and read if they have a basic
Scripting in ServiceNow
Having these prerequisites allows participants to immediately be
successful in class as they provide a common vocabulary and standard
practical experience with ServiceNow fundamental applications.
This course does not offer certification.
Two days (9am – 5pm) (includes 1 hour lunch break)
NOTE: Interested individuals or organizations that are NOT currently
working with ServiceNow are welcome to attend the course. Just send an
email to firstname.lastname@example.org with
contact info (name, company, phone, email) and the course(s)/date(s).
A ServiceNow training coordinator will respond within 24‑48 hrs to
request credit card information and confirm course registration.