This course is designed for system administrators who are new to the
ServiceNow ecosystem. During this 3‑day interactive training course
attendees will implement various system administration functions in
their own instance, learning to perform fundamental administration and
configuration tasks. Specifically, attendees will learn to:
Perform core configuration tasks
Work with User
Interface (UI) policies, data policies, UI actions, business rules
and client scripts
Add users, groups and roles
Manage data with tables, the configuration management database
(CMDB), import sets and update sets
Work with two
key process applications: Knowledge Base and ServiceNow Service
Create workflow activities and approvals
Configure alerts and notifications
View upgrade history
Control system access and data security
Create baseline performance metrics
configure service level agreements (SLAs) and perform instance
branding and customization
Integrate social IT
elements and learn best practices
Attendees participate in real world, relevant lab exercises. The
class features lecture and group discussions, as well as extensive
hands‑on practice, delivered in a wide variety of labs, tech talks and
an interactive discussion of a comprehensive, real‑world example.
Click here to view the entire course outline.
Who Should Attend
This course is designed for new ServiceNow System Administrators –
0‑3 months into a new deployment.
Following this course, ServiceNow recommends that attendees have at
least two to three months of hands‑on experiences with ServiceNow
before attempting the Certification Exam.
Further details regarding this exam, including an exam blueprint,
can be found on the Certified
System Administrator page. Successful candidates will be awarded
a “ServiceNow Certified System Administrator” certificate.
Three days (8:30am – 5pm) (includes 1 hour lunch break)
NOTE: Interested individuals or organizations that are NOT currently
working with ServiceNow are welcome to attend the course. Just send an
email to firstname.lastname@example.org with
contact info (name, company, phone, email) and the course(s)/date(s).
A ServiceNow training coordinator will respond within 24‑48 hrs to
request credit card information and confirm course registration.