Solutions | By Service | Service Level Management

IT 3.0 means that IT is an integral, valued part of the business. You know how important it is to have service level commitments with your customers and to provide visibility into how you perform against those commitments. The best IT thinkers understand that this entire process can be managed within ServiceNow Service Level Management.

Service Level Management Process

You define service guarantees with service level agreements (SLAs), underpinning contracts (UCs), and operational level agreements (OLAs). Once you define guarantees, you can put them in place quickly using ServiceNow. Group multiple SLAs together in a service level contract, set up email notifications and alerts, and provide a customer dashboard for tracking performance. In addition, continually measure customer satisfaction to ensure delivery of what the business really needs.

IT 3.0 means setting clear expectations and then demonstrating that you are meeting or exceeding them. ServiceNow is built to help. Just ask our customers.